How long will my delivery take?
Orders placed before 1pm (Monday-Friday) are normally dispatched on the same day. All orders placed after 1pm will normally be dispatched the following day for delivery on the subsequent working day (if next day delivery). Orders placed on a Friday (after noon) or at the weekend are dispatched on the following Monday.
Please note that we do not dispatch orders containing fresh cheese on a Friday.
Orders received on the day before a Bank/Public Holiday will be dispatched on the following working day for delivery on the subsequent working day.
All next day courier deliveries are made between 07.30 and 17.30 Monday to Friday only by Parcelforce. Saturday delivery is available at an additional cost.
Please note that any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of products however incurred.
Our next day courier delivery charge for orders to mainland UK to one address is free if you spend over £80.
For orders to UK mainland of less than £80 we offer two delivery options:
1) Standard delivery (3-5 days) £3.90
2) Next day courier delivery with Parcelforce £7.90.
Before 9am delivery to mainland UK is £15.85.
Before Midday delivery to mainland UK is £11.20.
We can arrange delivery on a Saturday for £19.90.
We can also arrange same day delivery upon request.
48 hour delivery to the Scottish Highlands and Islands is £13.00.
Standard delivery to Northern Ireland takes 48 hours and costs £14.20
For the Isle of Man and the Isles of Scilly 48 hour delivery is £15.50, and for the Isle of Wight £12.50
Delivery to the Channel Islands takes 48 hours and costs £16.00.
We can deliver to Europe and beyond. Please call or email us for prices to individual countries as they depend on parcel weight and dimensions.
Larger or heavier than average orders may also be subject to non-standard delivery charges.
Please note, all delivery charges stated here refer to consumers only. For trade customers, please contact us directly for transport costs.
Which delivery company?
Your order will be sent out to you (or your recipient) using Parcelforce if you select courier delivery. We use Royal Mail and My Hermes for 3-5 day delivery.
Delivering to another address
You can arrange delivery to your workplace or to a neighbour if it's more convenient. It is not however possible to give multiple alternatives for the delivery address.
You must provide a telephone number for the delivery address and please note that we can’t accept responsibility for addresses which are provided incorrectly.
Signing for your delivery
If you cannot be in to receive your courier delivery please fill in the 'special instructions' box on the checkout page with details of where the courier can leave your parcel, this will be passed on to the driver. If you have ordered cheese from us please make sure that you will be at home to receive the delivery or leave instructions for the parcel to be left in a suitable place until you get home.
Picking up your order
You can certainly collect your goods from us but you still need to order in advance. Please call us in the office on 07847 832769 for further details.