Frequently Asked Questions
Questions about ordering
Is there a minimum order size?
No there is no minimum order size, you can order as little or as much from Vorrei as you wish!
Questions about payment
Is it safe to make credit card payments from this site?
Just before an online payment is made you will be re-directed to Sagepay's payment processing page. Sagepay will then proceed with the payment. Sagepay provides the most up to date payment technology for fast, secure online payments.
Questions about refunds and returns
What happens if I need to return something to Vorrei?
If for any reason you are not satisfied with your goods you may return your order within 7 days from the receipt of the goods. Simply return the products in their original condition and packaging and we will exchange the item/s or provide a refund with 30 days of our receipt of the goods. Postage is non-refundable.
We do recommend that you return any products to us by recorded delivery and that you have sufficient insurance to cover the value of the product returned. If the product fails to be returned to us we cannot refund and payment made.
Although we take great care when packing and shipping your goods, should you receive a product which you consider to be damaged, please contact us by email or telephone and we will arrange a replacement or refund. We will require a photo of the damaged product. If the damage to the product is visible on delivery, please sign for the products as ‘Damaged on receipt’.
Questions about delivery
When will I receive my order?
If you place your order before 1pm (Monday-Friday) and select courier delivery, it will be dispatched on the same day for next day delivery. Orders placed after that time will normally be despatched the following day for delivery on the subsequent working day (if next day delivery). Orders placed on a Friday after 1pm or at the weekend are normally despatched on the following Monday. Orders placed for cheese will not be dispatched on a Friday.
Orders received on the day before a Bank/Public Holiday will be dispatched on the following working day for delivery on the subsequent working day.
All courier deliveries are made between 07.30 and 17.30 Monday to Friday by Parcelforce.
Please note that any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of products however incurred.
How much do you charge for delivery?
Before 9am delivery to mainland UK is £15.85.
Before Midday delivery to mainland UK is £11.20.
We can arrange delivery on a Saturday for £19.90.
We can also arrange same day delivery upon request.
48 hour delivery to the Scottish Highlands and Islands is £13.00.
Standard delivery to Northern Ireland takes 48 hours and costs £14.20
For the Isle of Man and the Isles of Scilly 48 hour delivery is £15.50, and for the Isle of Wight £12.50.
Delivery to the Channel Islands takes 48 hours and costs £16.00.
We can deliver to Europe and beyond. Please call or email us for prices to individual countries.
Larger or heavier than average orders may also be subject to non-standard delivery charges.
Please note, all delivery charges stated here refer to consumers only. For Trade customers, please contact us directly for transport costs.
Which company will deliver my order?
Your order will be normally be sent out to you (or your recipient) using Parcelforce.
If you spend less than £20 and select standard 3-5 day delivery we will send out your order with Royal Mail.
Can you deliver to a work or neighbour’s address?
You can arrange delivery to your workplace or to a neighbour if it's more convenient. It is not however possible to give multiple alternatives for the delivery address.
You must provide a telephone number for the delivery address and please note that we can’t accept responsibility for addresses which are provided incorrectly.
Will you confirm my delivery?
We will send you an email to let you know that your order has been despatched.
Do I need to be in to sign for my delivery?
Our Parcelforce deliveries do require a signature, however if you cannot be in to receive delivery, please fill in the 'Leave safe instructions' box when you place your order with details of where the courier can leave your parcel and this will be passed on to the driver. If you have ordered fresh cheese from us, please make sure that you will be there to receive the order, or please leave instructions as to where the package can be left until you get home.
I live quite near to you, can I pick up my order?
You are very welcome to collect your goods from us but you still need to order in advance. Please call us in the office on 07847 832769 for further details.