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Terms & Conditions

Please read our terms and conditions carefully. When you place an order on our website you are agreeing to terms that appear below which will apply to all purchases made through the Vorrei website.

1. Information about us

1.1 We operate the website www.vorrei.co.uk . We are Vorrei Limited, a company registered in England and Wales under company number 8400179 and with our registered office at Chroma House, Shire Hill, Saffron Walden, CB11 3AQ. Our VAT number is 165 2227 21.

2. Your contract with us

2.1 We will confirm acceptance of your order once payment has been made by sending you an email to the email address that you provided when you placed your order.

2.2 You must be at least 18 years old to place an order on our website.

3. Price

3.1 All product prices quoted on our website www.vorrei.co.uk are inclusive of V.A.T. and whilst every effort is made to ensure that prices are correct at the time of publication errors and omissions may occur. In the event of an unexpected price amendment you will be advised and offered the opportunity to reconsider your order before it is processed.

3.2 The price of goods does not include delivery and it might not be possible for us to deliver to some locations. Please see our website for full details of delivery costs.

3.3 Discounts and offers are given at the discretion of Vorrei. Only one discount can be used per basket and cannot be used in conjunction with any other discounts, sales or offers on the site.

4. Method of payment

4.1 Payment may be made by debit or credit card. We accept payment with Visa, Mastercard, Visa Debit, Maestro UK, Maestro International and Visa Electron and American Express.

4.2 We use SagePay and Paypal to process your payment, the most recommended and safest payment gateway providers.

5. Right for your to cancel your contract

5.1 If you wish to change your mind about purchasing your goods and withdraw or change your order you have up to 2pm on the day before your order is to be delivered. There is no charge for doing this.

5.2 You may cancel your contract with us for non-perishable goods you order at any time up to the end of the seventh working day from the day after we deliver the ordered goods. You do not need to give us any reason for cancelling your contract in this way nor will you have to pay any penalty. To cancel your contract you must notify us in writing at our address Chroma House, Shire Hill, Saffron Walden, CB11 3AQ.

5.3 If you have received the goods before you cancel your contract then you must send the goods back to our address at your own cost and risk. If you cancel your contract but we have already dispatched the goods for delivery you must not open the goods when they are received by you and you must send them back to us at your own cost and risk as soon as possible.

5.4 Once you have notified us that you are cancelling your contract for goods ordered, any sum debited to us from your credit card for them will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to your account.

6. Cancellation by us

6.1 We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error
  • or if there was an error in the pricing information received by us from our suppliers.

6.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order if you do not wish to place an alternative order. We will not be obliged to offer any additional compensation for disappointment suffered.

7. Delivery of goods to you

7.1 We will deliver the goods ordered by you to the UK address you give us for delivery at the time you make your order.

7.2 If you have specified a delivery address with your order which is outside the UK you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

7.3 Delivery will be made as soon as possible after your order is accepted.

7.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or damage.

8. Complaints and liability

8.1 If the goods we deliver are not what you ordered or are damaged or defective, please notify us in writing at our address: Chroma House, Shire Hill, Saffron Walden, CB11 3AQ, within 30 working days of the delivery of the goods and we will arrange with you for the goods to be returned to us. We will then arrange a full refund of the cost of any of the goods that do not meet with your reasonable satisfaction.

9. Notices

9.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our address comprising one of the following:

  • By post or by leaving the notice at: Chroma House, Shire Hill, Saffron Walden, CB11 3AQ
  • By email to info@vorrei.co.uk

9.2 All notices from us to you will be sent to you at the email address you provide in your order form.

10. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing that that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, acts of terrorism or war.

11. Our liability

11.1 Subject to clause 11.4, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and, subject to clause 11.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

11.2 Subject to clause 11.4, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

11.2.1 loss of income or revenue;

11.2.2 loss of business;

11.2.3 loss of profits;

11.2.4 loss of anticipated savings; or

11.2.5 loss of data.

11.3 However, this clause 11.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by clauses 11.2.1 to 11.2.5 inclusive.

11.4 Nothing in this agreement excludes or limits our liability for:

11.4.1 death or personal injury caused by our negligence;

11.4.2 fraud or fraudulent misrepresentation;

11.4.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

11.4.4 defective products under the Consumer Protection Act 1987;

11.4.5 any deliberate breaches of these terms and conditions that would entitle you to terminate the Contract; or

11.4.6 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

12. Copyright

Text, images and other content within the pages of our website and Brand Names & Trademarks are the property of Vorrei or its affiliates and may not be copied, printed, reproduced, republished, downloaded, broadcast or transmitted in any way except for your own personal non-commercial use. You are granted a limited licence to access and make personal use of our website, which does not include the right to collect or use product listings, descriptions, images, meta-tags or any other material for your use or the use of any other trader.

13. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

14. Your statutory rights

14.1 If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

14.2 It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (http://www.tradingstandards.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).

15. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

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