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Gift Voucher FAQ

Purchasing Gift Vouchers

Gift vouchers are purchased just like any other item in our store. You can pay for them using our standard payment methods. Once purchased the value of the Gift Vouchers will be added to your own personal Gift Vouchers account. If you have funds in your Gift Vouchers account you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send on the Gift vouchers to someone via email.

How to Send Gift Vouchers

To send a Gift Vouchers to someone else you need to go to our Send Gift Vouchers page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Vouchers, you need to specify the following. The name of the person you are sending the Vouchers to. The email address of the person you are sending the Gift Vouchers to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Vouchers account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers

If you have funds in your Gift Vouchers account, you can use those funds to purchase items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Vouchers account. Please note, you will still have to select another payment method if there is not enough in your Gift vouchers Account to cover the cost of your purchase. If you have more funds in your Gift Vouchers account than the total cost of your purchase the balance will be left in your Gift Vouchers account for the future.

Redeeming Gift Vouchers

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Vouchers, along with possibly a short message from them. The email will also contain the Gift Vouchers redemption code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Vouchers in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Vouchers page. You will then be requested to create an account, before the Gift Voucher is validated and placed in your Gift Vouchers Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter your Gift Vouchers code. Enter this code here, and click the Redeem button. The code will be validated and the amount added to your Gift Vouchers account. You can then use the amount to purchase any item from our store

If you have any problems

For any queries regarding the Gift Vouchers System, please contact us via our Contact Page. Please make sure you give as much information as possible in the email.

 

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