How long will my delivery take?
Orders placed before 1pm (Monday-Friday) are normally dispatched on the same day. Orders placed after 1pm will normally be dispatched the following day for delivery on the subsequent working day (if next day delivery). Orders placed on a Friday (after 1pm) or at the weekend are dispatched on the following Monday.
Please note that we do not dispatch orders containing fresh cheese or salame on a Friday.
Orders received on the day before a Bank/Public Holiday will be dispatched on the following working day for delivery on the subsequent working day.
All next day courier deliveries are made between 07.30 and 17.30 Monday to Friday only by DPD. Saturday delivery is available at an additional cost.
Please note that any dates quoted for delivery are intended to be an estimate only and we shall not be liable for any delay in the delivery of products however incurred.
For orders to the UK mainland we offer three delivery options:
1) Standard delivery (3-5 days) £3.99
2) Next day courier delivery with DPD £7.50
3) Free next day courier delivery with DPD when you spend over £80.00
Additional delivery choices & charges
Before 10.30am delivery to mainland UK is £11.50
We can arrange delivery on a Saturday for £14.50
Next day delivery to the Scottish Highlands and Islands is £12.50 and 48 hour delivery to Northern Ireland is £12.50
For the Isle of Man, Isle of Wight the Isles of Scilly and the Channel Islands next day delivery is £12.50.
Larger or heavier than average orders may also be subject to non-standard delivery charges.
Please note, all delivery charges stated here refer to consumers only. For trade customers, please contact us directly for transport costs.
Delivery to Europe
We have suspended delivery to Europe for the time being due to complications which have arisen due to Brexit (prohibited items, VAT and duty charges to be paid by the recipient etc.) We are working to resolve these issues.
Which delivery company?
Your order will be sent out to you (or your recipient) using DPD if you select courier delivery. We use Royal Mail for standard delivery.
Delivering to another address
You can arrange delivery to your workplace or to a neighbour if it's more convenient. It is not however possible to give multiple alternatives for the delivery address.
You must provide a telephone number for the delivery address and please note that we can’t accept responsibility for addresses which are provided incorrectly.
Signing for your delivery
If you cannot be in to receive your courier delivery please fill in the 'special instructions' box on the checkout page with details of where the courier can leave your parcel (ideally a specific neighbour or safe location), this will be passed on to the driver. If you have ordered cheese from us please make sure that you will be at home to receive the delivery or leave instructions for the parcel to be left in a suitable cool place until you get home.
Picking up your order
You can certainly collect your goods from us but you still need to order in advance. Please call us in the office on 01799 615069 for further details.